December 2, 2016 in Fundamentals
Do What’s Best for the Customer
In all situations, act in the best interests of our customer, even if its to our own detriment. There’s no greater way to build a reputation than to earn the trust of those we serve – every day.
It’s important to remember that the ultimate goal of any organization should be to fulfill the needs of the customer. There will be some situations where doing what’s best for the customer is a personal inconvenience, such as taking an emergency service call at closing hours or during the weekend. However, it is these instances where we really have the opportunity to gain the trust of our customers and build a reputation as a company that puts the customer first – don’t miss out on the opportunity!
Learn more about Alliance Fundamental #4 – Do What’s Best for the Customer from our President Tom Albero in the video below. Have a great weekend, everyone!