Alliance Fundamental #3

Make a Great Impression

Make every customer interaction stand out for its friendliness, warmth, and helpfulness. Be a fanatic about response time and keeping customers updated on the status of their issues. Create loyalty by doing the unexpected and creating experiences that people will tell others about.

A good first impression serves as the foundation to any successful business (and personal) relationship. Impressions are formed nearly instantly – how do you want to be remembered? At Alliance, we strive to show our customers that they are our number one priority right from the get-go. Some ways to help make a great first impression include:

  • Be on time
  • Be mindful of your appearance
  • Listen attentively
  • Maintain positive body language
  • Make eye contact
  • Stay positive

Learn more about Alliance Fundamental #3 – Make a Great Impression in the video below.

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